Welcome to our FAQ page, where we’ve answered your most common questions about shopping at Hanky Panky Shop. Our goal is to make your experience as seamless as our premium lingerie and apparel.
About Our Products
What types of products does Hanky Panky Shop offer?
We specialize in premium women’s apparel including:
- Lingerie for everyday elegance
- Maternity wear designed for comfort and style
- Pants with perfect fit
- Luxurious sleepwear
- Swimsuits & Cover-Ups for beach getaways
- Versatile tops
How do I know what size to order?
Each product page includes detailed size charts to help you find your perfect fit. We recommend measuring yourself and comparing with our size guide before ordering. If you’re between sizes or need specific advice, our customer service team at [email protected] is happy to help.
Are your products ethically made?
Yes! We take pride in our ethical manufacturing processes and quality standards. Each piece is carefully crafted with attention to detail, just like the care we put into our delivery service.
Ordering & Payment
What payment methods do you accept?
We accept:
- Visa
- MasterCard
- JCB
- PayPal
Is my payment information secure?
Absolutely. We use industry-standard encryption to protect all your payment information. Your financial details are never stored on our servers.
Can I modify or cancel my order after placing it?
We process orders quickly to get them to you as soon as possible. If you need to modify or cancel your order, please contact us at [email protected] immediately. We’ll do our best to accommodate your request if your order hasn’t entered the shipping process yet.
Shipping & Delivery
Where do you ship?
We offer global delivery to most countries (excluding some remote areas and parts of Asia). During checkout, you can enter your address to confirm we ship to your location.
What are my shipping options?
We offer two convenient shipping methods:
- Standard Shipping ($12.95): Via DHL or FedEx, delivering in 10-15 business days after 1-2 days processing. Perfect when you need your items sooner.
- Free Shipping: For orders over $50 via EMS, delivering in 15-25 business days after processing. Our eco-conscious option for thoughtful shopping.
How can I track my order?
As soon as your order ships, we’ll email you tracking information. You can use this to follow your package’s journey from our headquarters in Livonia, Michigan to your doorstep.
What if my package is delayed?
While we carefully estimate delivery times, occasional delays can happen with international shipping. If your package is significantly delayed, please contact us at [email protected] and we’ll investigate with our logistics partners.
Returns & Exchanges
What is your return policy?
We want you to love every Hanky Panky piece. If you’re not completely satisfied, you may return unworn, unwashed items with tags attached within 15 days of delivery for a refund.
How do I initiate a return?
Please email us at [email protected] with your order number and which items you’d like to return. We’ll provide return instructions. Please note return shipping costs are the customer’s responsibility unless the item is faulty.
How long do refunds take to process?
Once we receive your return, please allow 5-7 business days for processing. Refunds will be issued to your original payment method.
Do you offer exchanges?
Currently, we don’t offer direct exchanges. For a different size or color, please return the original item (following our return policy) and place a new order.
Account & Privacy
Do I need an account to place an order?
No, you can check out as a guest. However, creating an account lets you track orders more easily and saves your information for faster future checkouts.
How is my privacy protected?
We respect your privacy as much as we respect your style. All orders are shipped in discreet packaging, and we never share your information with third parties except as necessary to fulfill your order.
Still Have Questions?
Our customer service team is happy to help with any other questions. Email us at [email protected] and we’ll respond promptly.
Thank you for choosing Hanky Panky Shop – where premium style meets effortless delivery.